Terms of service

Welcome to levels.sg. This website is operated by Levels Living Pte. Ltd. (“LEVELS”, “we”, “us”, or “our”).

Access to and use of this website and the products and services available through it (collectively, the "Services") are subject to the following terms, conditions, and notices (the "Terms of Service"). By accessing or using any part of the site, you agree to be bound by these Terms of Service, including our Delivery Policy, Return & Refund Policy, Warranty Policy, and Privacy Policy.

We reserve the right to update or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.

1. Intellectual Property

1.1 Ownership: LEVELS and its logo are trademarks of LEVELS. All material on this website—including text, graphics, logos, design, layout, downloads, pricing, products, and services (the “Content”)—is owned by or licensed to LEVELS. You may not copy, reproduce, transmit, adapt, distribute, sell, modify, publish, or store any Content or trademarks without prior written consent from LEVELS.

1.2 Domain Name: The domain name levels.sg is the sole property of LEVELS. You may not use or adopt a similar name for your own use.

1.3 Third-Party Marks: Trademarks used on this website to describe third parties and their products belong to their respective owners.

2. Eligibility & Account Responsibilities

2.1 Age Requirement: By agreeing to these Terms, you affirm that you are at least 18 years of age or have obtained consent from a parent or legal guardian. LEVELS reserves the right to refuse service at its discretion.

2.2 Account Information: You agree to provide current, complete, and accurate purchase and account information for all orders. You agree to promptly update your account details (including email address and payment details) so we can complete transactions and contact you as needed.

2.3 Prohibited Activities: You may not use our products or Services for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction. You must not transmit any viruses, worms, or code of a destructive nature.

3. Orders, Pricing, and Product Information

3.1 Product Accuracy: We make every effort to display the colors and images of our products accurately. However, we cannot guarantee that your device’s monitor display will be entirely accurate.

3.2 Errors and Omissions: Information on our site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after an order has been submitted).

3.3 Price Changes & Modifications: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or Service at any time without liability to you or any third party.

3.4 Order Restrictions: We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household, or order (including orders placed under the same customer account, credit card, or shipping address). Orders that appear to be placed by dealers, resellers, or distributors may be restricted or prohibited.

4. Optional & Third-Party Tools

4.1 Third-Party Tools: We may provide access to third-party tools over which we neither monitor nor have control. Access is provided "as is" and "as available" without any warranties, representations, or conditions of any kind.

4.2 Third-Party Links: The website may contain links to third-party websites or content not affiliated with LEVELS. We are not responsible for examining or evaluating third-party content and assume no liability for any harm or damages related to transactions made through third-party platforms.

5. User Submissions & Feedback

If you send us creative ideas, suggestions, proposals, or other materials (collectively, "Comments"), you agree that we may, at any time and without restriction, edit, copy, publish, and distribute those Comments. We are under no obligation to maintain Comments in confidence, pay compensation, or respond. You remain solely responsible for ensuring your Comments do not infringe on third-party rights or contain unlawful or harmful material.

6. Prohibited Uses

In addition to other restrictions set forth in these Terms, you are prohibited from using the site or its Content:

  • For any unlawful purpose or to solicit others to perform illegal acts.

  • To infringe upon or violate our intellectual property rights or those of others.

  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

  • To upload or transmit viruses, malware, or any code that affects the functionality of the Service.

  • To collect or track personal information of others, or to spam, phish, pharm, pretext, spider, crawl, or scrape content.

  • To interfere with or circumvent the security features of the Service or related systems.

We reserve the right to suspend or terminate your use of the Service for violating any prohibited uses.

7. Disclaimer of Warranties & Limitation of Liability

7.1 Service Availability: We do not guarantee or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

7.2 Assumption of Risk: You assume all risks associated with using this website, including any risk to your computer, software, or data from viruses or malicious code.

7.3 Limitation of Liability: To the maximum extent permitted by Singapore law, LEVELS, its directors, officers, employees, affiliates, agents, contractors, and suppliers shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including lost profits, lost revenue, lost savings, or loss of data—arising from your use of the Service or any products procured through it.

8. Indemnification

You agree to indemnify, defend, and hold harmless LEVELS and its officers, employees, agents, contractors, and affiliates from any liability, loss, claim, or demand (including reasonable legal fees) arising out of your breach of these Terms of Service or your violation of any law or third-party rights.

9. General Provisions

9.1 Severability: If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed without affecting the validity of remaining provisions.

9.2 Termination: These Terms are effective unless and until terminated by either you or us. You may terminate them by notifying us that you no longer wish to use our Services. We may terminate this agreement at any time without notice if you fail to comply with any provision.

9.3 Entire Agreement: These Terms and any policies posted by us on this site constitute the entire agreement between you and LEVELS, superseding any prior agreements or communications.

9.4 Governing Law: These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the Republic of Singapore.

10. Contact Information

Questions about the Terms of Service should be directed to support@levels.sg.

 

Updated as of date: 10 August 2026